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CASE ABANDONMENT, DORMANCY & AUTOMATIC CLOSURE POLICY

CASE ABANDONMENT, DORMANCY & AUTOMATIC CLOSURE POLICY

Policy Code: BIZ-PK-DORMANT-2026
Effective Date: March 29, 2026
Portal Application: pk.bizoso.ca | www.bizoso.ca
Jurisdiction: Islamic Republic of Pakistan
Legal Foundation: The Contract Act 1872 (Sections 39, 73 & 74 - Anticipatory Breach & Liquidated Damages); Electronic Transactions Ordinance (ETO) 2002.

1. The Principle of Mutual Momentum

Administrative facilitation is a time-sensitive, collaborative process. Sovereign immigration laws, embassy requirements, and financial document validities (such as 28-day bank statement rules) change rapidly.

Bizoso Consulta explicitly requires the Client to maintain active, responsive communication. The firm allocates dedicated CRM server space, case manager hours, and administrative resources to every open file. We cannot, and will not, hold files open indefinitely while waiting for a Client to provide necessary documentation or respond to internal inquiries.

2. Classification of "Dormant Status" (The 30-Day Rule)

If a Client fails to respond to a formal document request, ticket, or email generated through the Perfex CRM for a continuous period of thirty (30) calendar days, the system will automatically flag the file as "Dormant."

  • Notification of Dormancy: The CRM will issue a final, automated "Dormancy Warning Ticket" to the Client’s registered email address.

  • Halt of Services: While a file is in Dormant Status, all administrative labor is immediately suspended. Case managers will not review newly uploaded, isolated documents until the Client formally replies to the Dormancy Warning Ticket to re-engage the process.

  • Liability Shift: Bizoso Consulta assumes zero legal or financial liability if a Client’s documents expire (e.g., IELTS results or bank statements), or if immigration laws change, while the case is in Dormant Status.

3. Automatic Case Closure & Contract Termination (The 60-Day Rule)

Bizoso Consulta will not chase unresponsive clients. If a file remains in Dormant Status and reaches sixty (60) calendar days of total continuous non-communication or failure to provide requested mandatory documents:

  • The "Deadlock" Action: The CRM will automatically execute a "Case Closure Protocol."

  • Contract Nullification: The service agreement between the Client and Bizoso Consulta is legally considered breached by the Client (Anticipatory Breach of Contract under the Contract Act 1872) and is permanently terminated.

  • Data Purging: The Client's portal access will be locked, and all uploaded documents will be queued for the standard 90-day digital shredding protocol to clear server space.

4. 100% Financial Forfeiture (Liquidated Damages)

Clients cannot "pause" a contract for months and demand a refund upon returning.

  • Upon Automatic Case Closure due to abandonment, 100% of all professional fees paid to date are permanently forfeited.

  • These funds are legally reclassified as Liquidated Damages to compensate Bizoso Consulta for the administrative setup, the CRM server allocation, and the opportunity cost of reserving a consultant’s time that could have been dedicated to an active client.

  • The Client explicitly waives the right to file a consumer court complaint, demand a refund, or initiate a bank chargeback for an abandoned file.

5. The File Reactivation Protocol

If a Client abandons their case but later wishes to resume services after the file has been automatically closed, they are treated as a completely new applicant.

  • No Free Resumptions: Bizoso Consulta does not offer free "file un-archiving."

  • Reactivation Fee / New Contract: To resume work, the Client must either pay a strict File Reactivation Surcharge (the amount of which is determined by the compliance team based on how much data was purged) OR sign a completely new Master Service Agreement at the firm's current, updated market rates. Previous fee discounts or promotional rates will be voided.

6. Medical Emergencies & Force Majeure Exceptions

Bizoso Consulta recognizes that genuine life emergencies occur.

  • If a Client anticipates a prolonged inability to communicate (e.g., due to severe medical hospitalization, military deployment, or a major natural disaster), they or an authorized representative must open a CRM ticket requesting a "Formal Administrative Hold" before the 60-day closure triggers.

  • The Client must provide verifiable proof of the emergency (e.g., a hospital admission certificate). If approved, the file will be frozen without penalty for a pre-agreed duration.

Contact & Support

It is your absolute legal responsibility to monitor your portal and email inbox (including the spam/junk folders) for communications from your case manager.

Bizoso Consulta

🇨🇦 Toronto: 735D, Dundas ST. W Toronto, ON
🇨🇦 Alberta: 1122 3 St SE, Calgary, AB (e Office)
🇵🇰 Karachi: 8th Floor, Fakhri Trade Center, New Chali.
🇬🇧 London: 2 Lansdowne Rd, Croydon (e Office)

Phone: +92-(021)-3264-0293
Email: karachi@bizoso.ca | Web: www.bizoso.ca

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